Refund policy

We want you to love everything you order from Memory Magnets Co. Here's how our refund policy works depending on what you purchased.

Custom Photo Magnets

Because our magnets are made to order, we do not accept refunds, UNLESS you are not completely satisfied with your order. Please reach out to us if you aren't satisfied for any reason, as we will make it right.

📧 hello@memorymagnetsco.com

Magnet Making Kits and Refill Supplies

All sales are final. We do not offer returns for kits or supplies. Please review your order carefully before purchasing.

Materials Inspection & Quality Policy

Effective October 13, 2026

We're committed to sending you quality materials. To keep things fair for everyone, we ask that you inspect your materials as soon as they arrive and let us know about any concerns within the timeframes below. This policy covers refill supplies and the starter supplies included with every kit. Magnet presses and cutters are covered separately by our Lifetime Warranty.

1. Inspect Your Order When It Arrives

Please check everything in your order as soon as it's delivered, including metal shells, rubber magnets, mylar, acrylic and cardboard pieces, and restickable tiles. Look for:

Damage during shipping
Missing or incorrect items
Visible defects or irregularities
Discoloration or damage to materials
Any other concerns about product quality

Any damage, missing or incorrect items, or quality concerns must be reported within 7 calendar days of delivery.

2. How to Report an Issue

Email us at hello@memorymagnetsco.com with:

Your order number
A short description of the issue
Clear photos of the affected materials
Photos of the packaging, if it was damaged

Manufacturing defects that couldn't reasonably be spotted during your first inspection must be reported within 30 calendar days of delivery.

Claims submitted after these timeframes may not be eligible for a replacement, refund or store credit, except where required by law or covered by an express warranty.

3. Storing Your Materials

Some materials naturally change over time, especially when exposed to moisture, humidity, heat, sunlight or poor storage conditions. For example:

Metal shells may rust or corrode if exposed to moisture or humidity.
Rubber magnets may lose strength or change condition with heat or improper storage.
Mylar may scratch, cloud or discolor if not stored properly.

Please store your materials in a clean, dry, temperature-controlled space and follow any storage tips we provide.

4. What We Can't Cover

We can't guarantee the condition or performance of materials indefinitely after delivery. We're not responsible for damage or deterioration caused by:

Improper storage or handling
Excessive heat, moisture or humidity
Normal wear, aging or deterioration
Misuse or improper application
Environmental conditions beyond our control

Issues reported several months after delivery are difficult to verify as manufacturing defects rather than the result of storage, handling or natural aging. For this reason, claims made after the reporting periods above generally can't be accepted, unless covered by applicable consumer protection laws or an express warranty.

5. How We Resolve Valid Claims

For issues reported within the timeframes above, we'll review the details and photos you send and work out the right fix with you. Depending on the situation, that may be a replacement, store credit or refund.

6. Your Part

By purchasing materials from Memory Magnets Co., you agree to inspect your order promptly, report any concerns within the timeframes above, and store and handle your materials properly.

Our goal is to resolve real product issues quickly while keeping fair, reasonable expectations about the shelf life and care of consumable materials. This policy does not limit any rights or remedies you may have under applicable law.

Memory Magnets Co. Lifetime Warranty

Our manual press machines and paper cutters are crafted from premium, heavy-duty metal parts, and we stand behind them with our Lifetime Warranty.

What is Covered:

Your machine is guaranteed to be free from defects in materials and workmanship for the lifetime of the original purchaser. If any covered part fails due to a manufacturing defect, we will repair it. If a repair is not possible, we will replace your product with the same or a comparable model. This warranty is only for the original purchaser and is non-transferable.

What is Not Covered:

Normal wear and tear from regular use
Damage caused by misuse or improper operation
Damage caused by consumable materials not purchased through Memory Magnets Co.
Damage caused by lack of required maintenance
Repairs or modifications by anyone not authorized by Memory Magnets Co.

Making a Claim:

If you experience a problem with your machine, please contact our customer service team at hello@memorymagnetsco.com. We will troubleshoot with you via email using pictures and videos to see if the issue can be resolved easily. If not, we will arrange for repair or replacement. Shipping fees may apply.