Refunds & Shipping Policy

Memory Magnets Co.
Last Updated: 03/11/2026

1. Order Processing

  • Custom Magnet Orders: 2–5 business days. If you need expedited shipping or a specific delivery date, email us at hello@memorymagnetsco.com.

  • Magnet Making Kits & Materials: Typically ship within one week. Lead times may vary depending on order volume.

  • Orders may ship from different warehouses to ensure the fastest delivery. Some shipments may come from international locations.

2. Shipping

  • Shipping times vary based on location: 3–30 days.

  • You will receive a tracking number once your order ships. For shipments by boat, tracking may not update until the package is on land.

  • Multiple packages may be sent for single orders; all tracking numbers will be provided.

  • If you need to update your shipping info, contact us ASAP—orders not yet shipped can be updated.

3. Refund Policy

  • Custom Photo Magnets: Made-to-order. Refunds are only provided if you are not satisfied. Contact us and we’ll make it right.

  • Machine Kits & Refill Supplies: All sales are final. No returns or refunds.

4. Damages & Issues

  • Inspect your order immediately upon reception.

  • Contact us at hello@memorymagnetsco.com for defective, damaged, or incorrect items. We’ll resolve the issue promptly.

5. Lifetime Warranty (Machines)

  • Coverage: Lifetime warranty for manual press machines and paper cutters against manufacturing defects.

  • Exclusions: Normal wear, misuse, non-Memory Magnets materials, or unauthorized repairs.

  • Claims: Email hello@memorymagnetsco.com with pictures/videos for troubleshooting. Shipping fees may apply for repairs/replacements.

6. Contact Us