Lifetime Warranty on Magnet Making Equipment

Built to Last. Backed for Life.

When you invest in professional magnet-making equipment, you deserve products built for years of reliable use. At Memory Magnets Co., we stand behind the quality of our machines and equipment with a Lifetime Warranty against manufacturing defects.

Our magnet-making machines are designed for creators, small businesses, event vendors, and entrepreneurs who rely on dependable equipment every day. If a covered component fails due to a defect in materials or workmanship under normal operating conditions, we'll work with you to make it right.

What Our Lifetime Warranty Covers

Our warranty is designed to protect customers against manufacturing defects that affect the performance and functionality of their equipment.

Covered items may include:

  • Magnet making machine frames
  • Press mechanisms and handle assemblies
  • Metal die systems
  • Structural machine components
  • Factory-installed hardware and mechanical parts
  • Equipment failures caused by defects in materials or workmanship

Coverage applies to eligible equipment purchased directly from Memory Magnets Co. and is valid for the original purchaser.

What Is Not Covered

While we proudly stand behind our equipment, the warranty does not cover normal wear, consumable materials, or damage caused by misuse.

Examples include:

  • Normal wear and tear
  • Accidental damage
  • Improper operation
  • Unauthorized repairs or modifications
  • Cosmetic damage
  • Refill materials and consumable supplies
  • Magnets, mylar, acrylic pieces, and cardboard inserts
  • Damage resulting from improper maintenance

Equipment Maintenance Requirements

Proper maintenance helps ensure years of reliable operation and may be required to maintain warranty eligibility.

We recommend:

  • Keeping equipment clean and free from debris
  • Following all maintenance instructions provided with your machine
  • Using approved supplies and accessories
  • Performing routine inspections of moving parts
  • Storing equipment in a clean, dry environment

Many common issues can be resolved through simple maintenance or adjustment procedures.

How to Submit a Warranty Claim

If you believe your equipment has a manufacturing defect:

1
Contact Support
Reach out through our Contact Us page and provide your order information.
2
Document the Issue
Provide photos or videos showing the affected component.
3
Claim Review
Our team will review the issue and determine whether it qualifies under warranty coverage.
4
Resolution
If approved, we may repair the equipment, replace the affected component, or provide a replacement unit when appropriate.

Frequently Asked Questions

Is the warranty transferable?
Warranty coverage applies to the original purchaser unless otherwise specified.
Are refill supplies covered?
No. Refill materials and consumable supplies are not covered under the equipment warranty.
What if my machine needs adjustment?
Many issues can be resolved through maintenance or setup adjustments. We recommend reviewing our guides and tutorials before submitting a claim.
How long does warranty coverage last?
Eligible equipment is covered under our Lifetime Warranty against manufacturing defects.

Need Help?

Our team is committed to helping customers get the most from their equipment. If you have questions about warranty coverage, maintenance, or equipment performance, please contact us and we'll be happy to assist.