Refunds and Policies

Refund policy

Custom Photo Magnets:

Because our magnets are made to order, we do not accept refunds, UNLESS you are not completely satisfied with your order. Please reach out to us if you aren't satisfied for any reason, as we will make it right. 

Machine Making Kits:

All sales are final. We do not offer returns for these kits, HOWEVER, you will be given a 60-day warranty to ensure your equipment is working properly. If a warranty claim is approved we will accept your return and send a replacement machine.


To start filing a warranty claim, you can contact us at hello@memorymagnetsco.com. If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first issuing a warranty claim will not be refunded or replaced. 

You can always contact us for any return questions or concerns at hello@memorymagnetsco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.



Warranty
We will notify you once we’ve received and inspected your equipment, and let you know if the claim was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Shipping Policy

Order processing

  • Order processing: 2-3 business days
  • You will be getting email notifications with order status updates.
  • If you order multiple sets or products, you may receive it in multiple packages.
  • If you need to update your shipping info, please contact us as soon as possible. If your order is not packed yet, we will be able to update it.

US

  • Most of our orders are shipped via USPS
  • It takes 2-3 business days for continental US destinations and up to 4 business days for Alaska and Hawai
  • Looking to expedite your order? Contact us at hello@memorymagnetsco.com